Returns Policy

In addition to your statutory rights, CURIO offers the following rights of return:

Unwanted products may be returned for a refund if they are returned unused and in their original condition. Please note: the removal of tags will be taken as evidence of a product’s use by you; the product cannot be returned in these circumstances.

Refunds will be provided against the original form of tender, except for purchases of the following, which will be refunded as a Gift Card: sale items and special orders.

If through your handling the products have decreased in value, we may deduct the amount of such loss from the amount reimbursed to you. When you are returning your product by post, please include your personal details and the best way for us to get in touch with you; otherwise we will be unable to process your refund. 

Refunds on purchases made on an event day or with other promotional discount will be calculated at the reduced price.

Subject to your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013), returns must be made within 14 days with proof of purchase.

Please contact our Customer Service team to arrange a return.

HANDLING

All items are carefully inspected prior to shipment. In the event that an item is damaged during transit, we ask that you fully inspect your items upon delivery and notify our Customer Service team within 48 hours of receipt of any damage or defect for proper resolutions.